Elden Ring publisher Bandai Namco admits “possibility” customer details exposed in July hack
Bandai Namco, publisher of Elden Ring, Dark Souls and Soulcalibur, released an update on its investigation into a ransomware attack on its servers in July.
in a statement Released yesterday, the publisher acknowledged that it “couldn’t deny” the “possibility of leakage” of information related to the video game sector.
As Bandai Namco admitted in July, this could include “customer information” of some sort.
Exactly what data was available to the hackers remains unclear — as is the extent of the leak or what Bandai Namco believes may have been accessed or obtained.
In fact, today’s update is discouraging in terms of details and progress made over the past two months. Bandai Namco seems certain that some information may have been exposed.
“By investigating the details and extent of damage caused by unauthorized access, it is clear that, for certain files on the server, the possibility of external disclosure of information cannot be denied,” the publisher wrote.
“If you confirm any information leakage and other matters related to unauthorized access, please contact us at the following email address. Email address: email@example.com”
Bandai Namco closed its latest statement with a further apology and promised to update fans again if there is more to share.
“We apologise to all concerned for the considerable concern and inconvenience this may have caused,” it wrote. “Any future disclosures, etc., will be announced immediately.”
In July, news of the hack was spotted by malware tracker vx-underground, which uncovered what the notorious ransomware group ALPHV (also known as BlackCat) claimed was behind the hack.
Previous ransomware attacks have seen leaks of classified documents, video game source code, and embarrassing internal communications from the likes of Capcom, EA, and CD Projekt Red.
This week, 2K Games’ customer support acknowledged that it had been hacked and warned affected users to reset their passwords and run antivirus software.
And, over the weekend, GTA 6 details leaked from Rockstar’s own servers.